FAQ

Frequently asked questions
What is the delivery time for my order?

As Goldstoff Designs jewellery is hand made in Antwerp and all diamonds are individually assorted,the delivery time will be approximately 2-3 weeks.

To know all the details about our shipping areas, delivery times, or the types of shipping we offer, do not miss the opportunity to access all the detailed information in our Delivery & Returns section.

Is it possible to return my order?

We accept returns within 10 working days. The client has to pay for the return shipment and the insurance costs.

To know all the details about our shipping areas, delivery times and returns, do not miss the opportunity to access all the detailed information in our Delivery & Returns section.

Custom engraved products are non-returnable. 

What if my product is damaged during transfer?

We’re so sorry if an item you ordered arrived damaged! We strive to only send you high-quality, non-damaged products. Every product is sent with insurance, so please contact us so we can solve this.

Email: info@goldstoffdesigns.com with your reason for the return and purchase/order number of your item. You will receive a confirmation email. We will reply within 24 hours.

What are the permissible characters for engravings?

Please note that we can only process the following characters for engravings. Symbols and emojis cannot be engraved.

 

Letters

a á à â ã å æ ä A À Á Â Ã Ä Å Æ b B c č ç C Ç d đ D e è é ê ë E È É Ê Ë f F g G h H i ì í î ï I Ì Í Î Ï j J k K l L m M n ñ N Ñ o ò ó ô õ ö œ ø O Ò Ó Ô Õ Ö Œ Ø p P q Q r R s š S Š ß t T u ù ú û ü U Ù Ú Û Ü v V w W x X y Y z Z

 

Numbers

1 2 3 4 5 6 7 8 9 0

 

Special characters

! ” # % & ‘ ( ) * ; : , . – / ? @ ~ ¡ ª ° º ¿ \ ⁰ € $ £